Concerns, Compliments and Complaints

​The Oakland Housing Authority Police Department (OHAPD) strives to deliver the best possible customer service to residents, staff of the Authority, and visitors to our communities. We encourage community members to voice their opinions, good or bad, to the Police Department.  The Department has mechanisms in place to receive and address compliments, concerns or complaints regarding our staff.
OAHPD investigates all complaints against members of the Department.  You may initiate a complaint by telephone, mail, e-mail, or in person. We are committed to working with the community to provide the highest level of police service.  We appreciate and encourage communication with the community to help build greater confidence in our Department.

During normal business hours complaints about Police personnel will be referred to one of the following:
  • The Chief of Police
  • The on-duty watch commander
  • An on-duty sergeant

After normal business hours, complaints will be referred to the ranking on-duty commanding officer. The ranking member shall provide the complainant with a Community Report Form​. Once the form is completed, it can be returned to the supervisor, mailed, or emailed to the department. The Office of the Chief will contact the complainant to keep them appraised of the investigation’s status. 

The Chief’s Adjutant maintains a log of all complaints received by the Department and is responsible for the preparation of the annual complaint statistical summary report and the Department’s annual report. The summary shall indicate:​

  • ​Type of complaint, by source and classification
  • Number of complaintants and allegations
  • Complaints per organizational unit
  • Trends in complaints

​​​​​​ 2021 Annual Report of Citizen Complaints Against Peace Officers (Click image for report)​

​​​​Click for more information.​​​​